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There are two printer icons with the same product name in the "Printers" section. The message "xxxxxxx. Uninstall the drivers. Mac OS X What are the settings in the Scanner window used for on an Apple Mac? What do the Driver settings mean in terms of resolution?

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What is the BRAdmin Professional software used for? EXE processes are running. There are twooptions: 'Connect directly' or 'Using proxy'. Where can I download a driver for my machine? How do I factory reset the Network Card? Can I use voice mail on the same line as my Brother machine? How do I program the date and time? The Error message "A file required cannot be found. My product is printing blank pages. What should I do? How do I scan using my product's control panel?

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How do I connect my product with a Wi-Fi Direct connection? How do I connect my product to my wireless network using the product's control panel? How do I print with black ink from Windows or my Mac when a color cartridge is expended? I see the message Printer is Offline when I try to print with a wireless connection on my Mac. How do I enable double-sided printing for my product in Windows? How do I restore my product's default settings?

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Cloud or Mobile. Select the questions to view the answers What is Epson Connect? Copy or Print. Select the questions to view the answers How do I copy a document or photo using my product's control panel? How do I restore the colors in faded photos? Printing is slow or the printer stops printing when I try to print from Windows or my Mac. I can't print from Windows with a wireless connection since I received an exchange product from Epson.

Printing or scanning is slow over my wireless connection. I can't print from my Mac with a wireless connection since I received an exchange product from Epson. How do I print a borderless photo from Windows or my Mac? I can't print from my Mac with a wireless connection after I replaced my router.

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How do I print a multi-page document from Windows or my Mac so it stacks in the correct page order? It takes a long time to copy a document. I can't print from Windows with a wireless connection after I replaced my router. I was able to print from my Mac before with a wireless connection, but now I can't. I was able to print from Windows before with a wireless connection, but now I can't. It takes a long time to cancel a print job from my product's control panel. How do I print labels in Microsoft Office?

I can print with a wireless connection on my home network but not on a VPN virtual private network. Error Messages or Lights. Select the questions to view the answers I see the message Printer is Offline when I try to print with a wireless connection in Windows. I see the message Unable to connect to network scanner.

Check the scanner, network, and connection settings. Select the questions to view the answers Which ink cartridges should I use with this product? How do I change the ink cartridges?

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Can my product still print if an ink cartridge is expended or not installed? I replaced an ink cartridge and my product shows that the same ink is expended. The color ink cartridge is expended even though I print in black only.

Why does this happen? What functions are available on my product when an ink cartridge is expended or not installed? What is my product doing after I install a new ink cartridge? How do I know when an ink cartridge needs to be replaced? Why is Epson shipping initial ink cartridges with my product?

FAQs & Troubleshooting

I replaced an ink cartridge, but my product shows that the ink is not recognized. I updated my printer's firmware, and now my product shows that the ink is not recognized.


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What yields can I expect from my ink cartridges? Select the questions to view the answers How should I transport or store my product? Memory Cards or External Devices. Select the questions to view the answers Can I just pull the memory card out of the product when I'm finished printing?


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Which memory cards are compatible with my product? How do I transfer photos from a memory card to my computer? What is the largest supported memory card for my product? Paper or Media. Select the questions to view the answers How should I load envelopes? I'm having paper feed problems.

Does the type of paper I use really make a difference? How do I create a custom paper size for my product in Windows? Which type of paper can I print on? How should I preserve my pictures? Print Quality or Appearance. Select the questions to view the answers My printout is blurry or smeared. My printout has incorrect colors.

My printout looks inverted, as if viewed in a mirror. My printout has lines running through it. My printout is grainy when I print from any application. My printout has incorrect margins.

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